Delivery at $ 2.50 when purchasing a small creation! * Valid in Canada

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Questions / Answers

Deliveries
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What are the delivery costs?
The delivery costs Deliveries are calculated automatically upon checkout. The cost depends on where you live and the weight of the item.
* For small items like key chains, shipping is $ 2.50 in Canada!
** Delivery is free with the purchase of $ 250 or more for supplies in Canada and $ 500 or more for supplies in the rest of the world.
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What are the delivery times?
It all depends on the mode (normal vs express) of delivery you selected.
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Is it possible to pick up my order in person?
Yes it is It is possible to pick up your order at my home located in Sainte-Thérèse, very close to highway 15. When calculating shipping costs, simply select "Pick up". Subsequently, an email will be sent to you to make an appointment for your pickup.
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Preparing orders
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What are the preparation times for orders?
For supplies, the times are generally 1 to 3 days. For creations, those in stock are shipped within 1 to 3 days and those made on request are shipped within the next 7 days.
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Who works at Hibbie?
Only one person works at Hibbie and her name is Esther. She is the one who realizes all the creations and prepares all your orders with love!
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Return and exchange
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Is it possible to exchange my item?
If you want to make an exchange, you must claim it within 7 days of receiving your order. To exchange an item, it must be in its original condition. The shipping costs for returning the item and returning the item are at the expense of the consumer. In order to avoid this situation, please read the description of the products carefully to make sure you know all the characteristics before purchasing (eg the dimensions of the article).
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Can I get a refund?
< div class = "text-gray-lighter pb-xs-2 pl-xs-0" style = "text-align: left;"> If you want a refund, you must claim it within 7 days of receiving your ordered. To be refunded, the item must be in its original condition. The shipping costs for returning the item are at the expense of the consumer.
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Boutique
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What is the address of the store? < / div>
The store is online only. My personal address is revealed to you when you choose to pick up your order at my home.
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Is it possible to come and see your products in person?
As the store is an online store, there is no it is not possible to shop in person at Hibbie.
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